Customer Service

Order Processing

At Jordan Widdes, Inc., we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover and American Express. 

As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 30-day return policy, detailed below.
We use the US Postal Service, UPS, and FedEx to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii. We use the US Postal Service Express Mail for the most secure method of shipping. Upon pick up you will be required to sign for your shipment. We prefer that it be delivered to your home or place of employment when you are there. If not, the Postmaster will put a notice in you box requiring you to pick it up at the Post Office. It is always best to call us and discuss your shipping method in advance.
Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and may at the discretion of UPS require a signature upon delivery.

Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
( Processing time usually two business days )
 Express Mail Next Day (under $500)  $14.95
 Express Mail Next Day (over $500)  Free
 UPS Ground (under $100)    $5.95
 UPS Ground (over $100)    Free
 USPS (under $100)  
 USPS (over $100)     $4.95
 Fedex Next Day (under $500)
 Fedex Next Day (over $500)
For product inquiries or help using website, please call (480) 200-8888 


Cancellations & Returns

We want you to be perfectly satisfied with your purchase.  If you are not satisfied for any reason, you can return the product within 15 days through the mail for a refund or replacement. 

Returns are easy.

  • Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
  • The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
  • Package the item securely so as to avoid damage during shipping.  If you are returning an item of significant value, we recommend that you insure it against loss or damage.
  • All manufacturers' warranties are in effect.
  • Shipping charges will not be refunded

Send the package to:

Jordan Widdes, Inc., P.O. Box 25595, Scottsdale, Arizona, 85255